SWISS is further expanding its range of special assistance services for its customers. Under a new partnership with Medical Travel Companions, SWISS guests with special needs can now benefit from a personal companion and medical assistance service before, during or after their flight for a fee.
Swiss International Air Lines (SWISS) has teamed up with Medical Travel Companions to offer a new private concierge and assistance service for travellers with particular needs. The new option, which is available with immediate effect, offers a selection of individualized service packages which the SWISS customer can book along with their flight to meet their specific special requirements.
The new service will provide the traveller with a qualified companion such as a nurse, a paramedic or a physician, depending on the package chosen. The companion assigned will not only provide assistance in case of medical needs: they will also support the traveller on request for desired services before, during and after their flight – in the present times, for example, by accompanying them to a PCR test.
“We are constantly seeking to develop further innovative products and services that will make our customers’ air travel an even better experience,” explains SWISS Chief Commercial Officer Tamur Goudarzi Pour. “And with this latest partnership, we can now offer our guests with particular needs additional support throughout the travel chain.”
The new service aims at a broad target group such as families with young children, senior citizens and passengers with reduced mobility or medical issues who need assistance during their journey or are seeking more travel autonomy on their trip. The fees for a medical travel companion depend on the services requested and range from around CHF 450 to CHF 2,900.
Together with the Lufthansa Group airlines Austrian Airlines, Brussels Airlines and Lufthansa, SWISS belongs to one of the only western airlines to offer this service.