Amsterdam Airport Schiphol launched last week a trial with additional screens around the terminal building that indicate the actual waiting times to Security Control. The screens form part of Schiphol’s Summer 2022 Action Plan, which – among other things – includes measures to improve the information provision for passengers.
Initially, these screens will be placed in Departure Hall 1, after which they will be rolled out to other locations throughout the terminal building. The screens will offer information in addition to that displayed on the regular screens near Security Control, which Schiphol has already been using to inform passengers about actual waiting times. The new screens will ensure that passengers further down the queue for departure will also be aware of actual waiting times.